What is a Superhome?

Frequently Asked Questions

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Person qualified as a specialist retrofit project manager, taking overall responsibility for overseeing the assessment of dwellings, the identification, specification

and evaluation of energy efficiency measures. Also, the person responsible for completing the Whole House Plan. Individuals will hold a professional qualification in a building related subject and have successfully completed a Level 5 Diploma in Retrofit Coordination and Risk Management. The role is carried out in accordance with the provisions of the Government sponsored PAS 2035:2019 ‘Retrofitting dwellings for improved energy efficiency’.

Person qualified to carry out a retrofit assessment following a home survey and inspection to collate information for a Whole House Plan produced by a Retrofit Coordinator. Assessors hold Level 3 Domestic Energy Assessor (DEA) qualification and have undergone additional training.

Person qualified to carry out a retrofit assessment following a home survey and inspection to collate information for a Whole House Plan produced by a Retrofit Coordinator. Assessors hold Level 3 Domestic Energy Assessor (DEA) qualification and have undergone additional training.

It is not a requirement of SuperHomes that pre-retrofit monitoring is carried out. This is however encouraged where practicable, as it enables the before and after retrofit performance of the home to be compared and the overall impact of the retrofit to be more accurately assessed.

Where retrofit work is carried out in steps incrementally over time, the monitoring period would ordinarily commence once all retrofit work has been completed, however, customers may choose to start the monitoring sooner, where there is likely to be a gap of twelve months or more before further work is going to be done.  A second twelve month monitoring period is always possible if the customer is hopeful of achieving a higher star rating once additional work has been done.

Customers have the option to monitor performance of additional factors and to undertake specialist testing to help improve retrofit outcomes and understanding. Providing the minimum monitoring requirements for SuperHomes are met a certificate can be issued. Additional monitoring and testing are encouraged as it will help to improve the accuracy and quality of the evaluation. You should, however, have a plan in place for who will evaluate any additional data you collect and cover the associated costs as this is not covered by the SuperHomes assessment fee.

Initially speak to NEF as a reduced frequency of data collection should be possible, however, monthly readings are recommended as minimum good practice. If manual meter readings cannot be obtained speak to NEF about options for more sophisticated monitoring packages which have remote access to live performance data.

All data collected will be managed and processed in accordance with NEF’s data protection policy and GDPR.  Your consent to data sharing will be sought at a number of points along the customer journey.  In particular, at the design phase before you have a SuperHomes Assessment done (to allow the SuperHomes Assessor to share their findings with NEF) and before the start of the evaluation phase (to allow the monitoring company to collect data on your home’s energy consumption and to allow NEF access to this data for the purposes of awarding a verified SuperHomes rating.

Customers who are not also the occupants of the home should obtain the occupants permission for performance monitoring data to be collected and satisfy all relevant ethical requirements.

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