STAGE ONE – DESIGN
The stage one, design phase, is completed prior to the start of any installation work. To start the journey, you need to become a member of the SuperHomes network and request a SuperHomes assessment.
There are two routes to obtaining a SuperHomes assessment, the standard or the independent route.
The standard route
Once we receive your request we will provide you with the name of a SuperHome Assessor for you to contact to complete a Whole House Retrofit Plan and SuperHome Assessment. SuperHome Assessors are Retrofit Coordinators who have been given additional training by us to carry out SuperHome assessments.
During the visit the SuperHomes Assessor will assess your home to find out about its energy performance and what your priorities are for improvement. The SuperHomes Assessor will use this information to develop a bespoke Whole House Retrofit Plan for you, which will set out the energy improvements that could be retrofitted, what is likely to have the greatest impact and the best order for the work to be done.
Alongside the Whole House Retrofit Plan the SuperHomes Assessor will provide you with a design phase SuperHomes Assessment. This will set out the Assessor’s view of the predicted SuperHomes star rating (between one to five) you could expect to achieve once the work set out in the Whole House Retrofit Plan has been completed.
Depending on the nature of your retrofit project and its complexity, you may require the services of a professional surveyor or architect to produce a detailed design and specification which can also be used to obtain quotations for the work.
The next step is for you to find and appoint an installer(s) and get the work done. It is recommended that accredited installers are used such as those belonging to Trustmark https://www.trustmark.org.uk/ and MCS https://mcscertified.com/ If you are pursuing grant funding, it may be a condition that only accredited installers can undertake the work in order to be eligible.
Alternatively, you could contract approach your SuperHomes Assessor with a view to them project managing the retrofit process for you from start to finish. This can include finding contractors for you, managing the work in progress and signing it off on completion.
The independent route
This is the route you would take if you have already obtained your own Whole House Retrofit Plan (or other energy assessment) and would still like a SuperHome assessment completed. You just need to let us know that you already have a Whole House Plan when you request your SuperHomes Assessment.
The cost of a SuperHomes Assessment is £150 (+VAT) if completed at the same time as the Whole House Retrofit Plan; done independently the cost is £250 (+VAT).
The cost of the Whole House Plan will be a matter of negotiation between yourself and the Retrofit Coordinator and may vary depending on the size of your home and complexity (e.g. a number of different extensions have been added over the years). However, we would not expect the cost to be more than £500 plus VAT.
The SuperHome assessment with production of a Whole House Retrofit Plan is recommended although it is not compulsory. Starting the journey at this stage will improve the likelihood of achieving the desired retrofit outcomes and performance requirements of SuperHome rating levels at the compulsory evaluation phase assessment. A design stage assessment is also consistent with the provisions of PAS 2035 ‘Retrofitting dwellings for improved energy efficiency’.
Customer journey phase 1 – Design (Predicted SuperHome rating)
- Blue are customer initiated
- Orange are SuperHomes or retrofit professional led